Q&A with LMS’s Senior Relationship Manager, Emily Haskey

 – Emily Haskey, Senior Relationship Manager, explains what drew her to LMS, delving into her role and the innovative technology behind the company’s conveyancing solutions. 

– Emily shares key trends of the conveyancing industry and what she expects to emerge in the property sector this year. 

What led to you joining LMS? 

I am drawn to fast-paced and tech-savvy environments where clients are at the forefront of product design. LMS ticks all those boxes for me. Being the UK’s leading provider of conveyancing services, LMS is well-known in the industry as a customer-focused company that puts the needs of its clients first. LMS’ culture is another aspect that appeals to me – it’s an empowering and inclusive team that I can collaborate with to drive improvement within the conveyancing industry. 

Upon joining LMS, I was instantly impressed by the innovative technology that sits behind its products and services. What stands out to me is LMS’ commitment to collecting regular feedback from law firms and how they act on it to enhance its conveyancing solutions. This proactive approach ensures that LMS technology is constantly moving and evolving, enabling better products and services that are tailored to law firms’ specific needs. 

What does your role encompass? 

With so many products and services on offer, and due to our growing connections with law firms, no day is the same at LMS. 

I am responsible for building and maintaining our law firm and integrator relationships. Within my role, I assist law firms in the adoption of our new products, helping them understand the value each can bring to a conveyancing journey; I explain how we can help them mitigate the risk of fraud and enhance their due diligence, making conveyancing journeys safer for their stakeholders and clients. 

For example, confirmly and our Plug and Play solution are innovative technologies that enable easier, safer, and more streamlined conveyancing processes. 

What are some key trends you have seen recently through your work with clients across the UK? 

First and foremost, law firms are looking for ways to streamline their business processes, reducing the time they spend on manual and administrative tasks during the conveyancing process. 

The duplication of tasks and data collection has always added unnecessary time and cost to the conveyancing process – with the emergence of new industry groups and a push from key stakeholders to improve this, it’s likely to remain a key focus. For this reason, many firms are looking closely at their internal processes to identify which areas can be automated. 

Secondly, there has been an increased concern about the risks associated with cybercrime; therefore, law firms are seeking ways to mitigate these risks and evidence the measures they have in place. 

Protecting all stakeholders is paramount to LMS. The more we can digitise services and create a secure communication platform that help support the process, the safer we can make the entire conveyancing journey for everyone. 

Looking to the future, what are you most excited about over the next 12 months at LMS and in the property sector? 

Without a doubt, I expect even more technical collaboration, which is something I’m excited to see. Common issues which arise in a conveyancing journey have already been significantly reduced due to innovative technology; however, we’re at a stage now where open-loop technology, data sharing, and interoperability can usher in the next generation of conveyancing products.