Invoice/Billing Notification

We are continuing to make ongoing improvements to our billing process. The feedback we’ve received following a change to one invoice per branch has been very positive. We now have two further important improvements taking place from Monday 14th January 2019.

Firstly, we are moving from monthly to weekly billing. An invoice will be sent on a Monday (Tuesday for bank holidays) that will cover the previous week’s completed cases as per completion dates received from our lending clients.

In addition, we will no longer be sending separate email collection advance notices. The advance notice is a Direct Debit Guarantee requirement and we will, instead, be incorporating this notice into the email you receive with your invoice. For your reference, we have provided a sample pdf invoice.

We will always endeavour to send LMS Panel Link invoices from a specific LMS group email address, however occasionally we may need to send the invoices directly from a Finance team member. In this case, all emails from LMS should end with the domain ‘@lms.com’. Should you ever have any concerns regarding emails from our email address, please contact Finance on 0343 221 0609 or alternatively contact Lender Panels on lenderpanels(Replace this parenthesis with the @ sign)lms.com.

Finally, we would like to inform you of a further change currently in progress, also the result of additional feedback from several firms. We will be changing our Direct Debit advance notice period and collection dates. The proposed change will see the collection of fees move from the current 14 days, to an advanced notice of 3 days and collection 5 days after the invoice date. This will mean a change to your Direct Debit Guarantee which we will communicate to you separately before this is implemented.

As always, your feedback is extremely important to us and if you have any other suggestions, please email GPFinance(Replace this parenthesis with the @ sign)lms.com

Kind regards
LMS Finance Team

Email Example:
“Dear Accounts

Please find attached your latest invoice.
Please be advised that this email is also your Direct Debit Advance Notice of Collection informing you that we will attempt to collect the attached invoice on or after the due date provided on the invoice.

If you have any questions regarding this email, please use the following contact details;
(Specific contact details will be included in any direct communication)

Kind regards

LMS Finance”