Our case tracking service
will help keep you informed

Key milestone
updates

Option to sign up to text/SMS updates

Ability to view key documents

Contact details for the law firm case handler as well as LMS

Frequently Asked
Questions

Already have an account?

Are you a customer looking to track the progress of your sale, purchase or remortgage? If you are already registered or have received an email from LMS click on ‘Track my case’ below.

Track my Case

Don't have an account?

Want to track your case but don’t have an account? You will need to register if you have received a letter containing your registration code.

Register

We’ll help you every
step of the way

LMS is committed to the highest levels of customer service and ensures you can track your individual case through the channel you prefer every step of the way. That’s why we offer online services alongside our dedicated customer support teams.

Frequently asked questions

Who are LMS?


Established in 1991, LMS is one of the principal providers of conveyancing services to the three cornerstones of the housing industry; lenders; brokers and estate agents. We process over 100,000 conveyancing transactions a year on behalf of our partners which includes three of the largest national mortgage lenders as well as a number of key regional providers.

We have been appointed to manage the service provided by the law firm to ensure that consistent, high quality service standards are delivered. LMS customer services team are available to answer any queries and offer independent support is any issues are experienced.

What is TrackMyCase?


Customers can track the progress of their case online which provides them with: key milestone updates; option to sign up to text/SMS updates; ability to view key documents; contact details for the law firm case handler as well as LMS; and frequently asked questions.

What happens when LMS are instructed?


LMS will attempt contact with the customer via SMS or telephone within one working day of instruction.

Depending on the type of conveyance LMS will provide an overview of their service and will need to verify information with the customer - some of this information may have already been provided to the lender/mortgage intermediary. Customers will be registered on TrackMyCase.com and may be able to complete some of their documentation online.