- The enhancement is now live for customers of lenders processing remortgage cases through DART.
- ‘Customer friendly’ and ‘informative’, the update increases transparency in the customer journey.
LMS, the UK’s leading provider of conveyancing services, has announced an update to its Decisioning and Automated Remortgage Technology (DART). The update benefits customers of lenders who process remortgage cases through DART, enhancing the upfront information available to them at the start of the transaction.
Via DART, cases can proceed through automated case progression, or, if more complex, to a specialist team for manual intervention or partial automation if appropriate. DART also enables all parties to be aware of their obligations from the outset, increasing visibility and confidence.
Now, with the recent update, DART goes a step further, providing more transparency, clarity, and therefore, more certainty for the customer.
DART can instantly analyse the case information to determine if there are any case complexities or additional fees involved. The bespoke output is then presented to the customer in a clear and helpful way, providing tailored details specific to their case. From the outset, customers are made aware of any additional legal work to be carried out, any documents they need to revert, and, crucially, any additional legal fees that may be incurred.
This enhanced information early on saves a significant amount of time and stress since things that are usually flagged by the law firm later in the transaction are picked up earlier.
Ultimately, by having a clear picture of their obligations from the outset, customers can be confident of the process, resulting in heightened trust and the potential to speed up the transaction.
LMS’s chief relationship officer, Suzanne O’Connor, comments on the appointment: ‘We knew there was potential for DART, not just in automation, but to make the customer journey more transparent. We identified that we could enhance the customer experience using the data we already receive through this technology. Our aim isn’t just to speed up the process — we want customers to walk away feeling positive after having an easy and stress-free remortgage journey.’