To ensure redemption statement requests are processed as quickly as possible, please note that The Mortgage Lender’s Completions Team is unable to process these requests.
All redemption statement requests must be submitted directly to our Customer Service Team at: customerservice@themortgagelender.com
Please ensure that your request is:
- Submitted on your firm’s letterheaded paper.
- Sent from your firm’s authorised email address.
- Includes sufficient information to identify the mortgage account (for example, the mortgage account number and property address).
Requests sent to the Completions Team, or requests not submitted on letterheaded paper, cannot be processed and may result in delays while they are redirected or returned.