Suzanne O’Connor

Why did you join LMS?

Funnily enough, it was our Chief Operating Officer, Ian Robinson, who asked me if I would be interested in joining LMS. I knew Ian from when we worked together at Santander, so when he accepted a position at LMS, he asked if I would be up for a new challenge and opportunity, and I was.

What do you like most about LMS?

The team and the culture. When Nick became CEO in 2017, he massively changed the culture of LMS, and for the better. I love who I work with, and we’ve got great relationships with our clients and stakeholders, factors which have contributed to our many successes.

What is your main objective at LMS?

My main objective is the retention of all our lender partners, keeping them and their customers happy. I also want to continue attracting more lenders, demonstrating to them how much we have to offer.