Solutions / Remortgage / Secure Link

LMS Secure Link

Secure Link is a safe communication portal with two key features:

Post offer queries
Redemption statement service

Secure Link provides a safe and slick way for law firms and lenders to connect, transforming how they raise queries and request redemption statements, thus reducing communication made via traditional methods.

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What is Secure Link?

Lender-approved FAQs

By holding a knowledge base of lender-approved answers to frequently asked questions, Secure Link enables law firms to receive immediate responses to their queries, reducing delays within the conveyancing journey. If a response does not adequately answer a query it is escalated to the lender’s contact centre, opening a conversation thread.

Secure Link significantly reduces the turnaround time on escalated queries from two days to as little as two hours, promoting the highest standards of customer service and exceeding the required service level agreements (SLAs).

Redemption statement service

Secure Link provides a fast and easy way for law firms to request a redemption statement from the lender, reducing the need to communicate via traditional and less secure methods, such as by fax, email or telephone.

When a lender subscribes to offering redemption statements, a law firm will see the option to request this in the query category dropdown menu and be prompted for some basic information about the account and the borrower.

Once the lender has created and uploaded the redemption statement, the firm can view and download it.

Benefits of Secure Link

Secure conversations

All conversations are secure and only visible to the user who raised the query and the recipient.

Reduce use of traditional methods

All escalated law firm queries arrive in the lender’s contact centre via a single channel, reducing the need to manage fax, email or telephone queries.

Easy-to-view format

A full list of all queries and conversations raised for a particular mortgage reference can be accessed in an easy-to-view format.

Want to find out more about LMS Secure Link?

Interested in LMS Secure Link? Fill in the form to find out more.

Accessing Secure Link

Law firms on the panel or lenders with the correct permissions can access Secure Link using their existing LMS single sign-on login details. Alternatively, they can access Secure Link via our API or integration partners.

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