Leeds Building Society chooses LMS Secure Link to streamline and simplify conveyancing communications

LMS, the UK’s largest conveyancing services provider, today announces that Leeds Building Society has launched with Secure Link to enhance its conveyancing process for both purchase and remortgage transactions.

Through this strategic adoption, Leeds Building Society will drive efficiency in its communications with law firms for each transaction and improve its own processing of cases. Secure Link reduces post offer queries into lender administrative teams by up to 70%, meaning only complex queries need to be dealt with. Using Secure Link reduces administrative burdens and eliminates the risk of phishing queries as user details are validated, while contributing to a more streamlined experience for all stakeholders.

Leeds Building Society is building on its existing partnership with LMS following its successful initial adoption of the Redemption Statement service – an innovative service that allows law firms to request redemption statements quickly and securely through the original Secure Link portal.

With an extensive network comprising over 4,000 law firms and 60,000 registered users, LMS Secure Link provides a frictionless and seamless communication channel for Leeds Building Society to interact with their wider conveyancing panel, promoting the digitisation of end-to-end conveyancing without additional workload for participating firms. This collaborative effort signifies a huge step towards driving positive change within the industry.

Suzanne O’Connor, Chief Relationship Officer at LMS, comments:

We are committed to driving innovation and efficiency, ensuring that our products produce tangible operational benefits for our lender partners at the same time as reducing the risk of fraud within transactions. Our Secure Link portal allows queries to be raised in a streamlined and efficient way, whilst negating the risk that can be associated with emailed queries. Leeds Building Society’s adoption of the Secure Link portal is another positive step in our ongoing collaborative effort towards driving automation and efficiencies.

Yvonne Langley-Brook, Head of Lending at Leeds Building Society,added:

“Launching with the Redemption Statement service was a pivotal moment for us and there’s no doubt in our minds that LMS is passionate about its mission to drive efficiency and work with the industry to establish true digital conveyancing. Adopting Secure Link was a natural next step for us as we look to continue to streamline our own processes and reduce the administrative burden, as well as ensuring that communication with our panel of law firms is secure. We’re looking forward to seeing the positive impact this will have for all stakeholders.”